Enjoy our Soundpro Headset Summer Offer

It’s a great time to invest in a Soundpro headset. Why not take advantage of our latest offer and get a free cable when you buy a headset from our Soundpro wideband, noise-cancelling corded range.

Why bother with a headset?

Do you spend a significant proportion of your working day with the phone jammed under your chin? Using a headset to take and make calls will allow you to multi-task while immediately reducing the potential of back and neck strain.

Can your customers hear you clearly? Investing in a headset with noise cancelling technology will deliver better customer service and increase your concentration and efficiency by ensuring clear two-way conversation.

A Soundpro headset is robust, comfortable to wear and has first-class sound quality. All of this at an exceptional starting price of £50.41 excl VAT, with a free cable worth £11 and backed by a 2 year warranty. What’s not to like?

This is what one of our customers says about Soundpro:

“The Constabulary specifically chose Soundpro Wideband headsets due to their sound quality and their ability to transmit crystal-clear conversations; something which is imperative when dealing with emergency calls.  We also took into consideration their high level of comfort and durability, which are both very important factors for our Control Room agents who may be taking calls for up to eight hours a day.  Our staff have found that the Soundpro Wideband headsets provide exceptional performance and easily meet all their expectations.”  PC Jon Wiffen, Gloucestershire Constabulary

Click on the link below to buy your headset with free cable.

If you need advice on the right headset for you, or more information call us now on 0118 920 9420 or email us at sales@com-solutions.co.uk

Microsoft Windows Server 2003 support ended yesterday – don’t get left behind

Past and futureIf you are still using the 2003 platform, you may be putting your business at risk. Why? Because your system will no longer receive software updates or security patches and this will leave you vulnerable to new threats and potentially in danger of non-compliance.

What should you do?

Talk to the experts. Why not use this opportunity to take advantage of our free consultation service to explain how you can move away from buying costly hardware and software to a pay-monthly subscription platform instead.

Adopting a cloud based system is cost-effective, flexible and future-proof. The set-up costs are low, there are no extra maintenance costs and all upgrades are automatic and free.

Here at Communications Solutions UK we use Microsoft Office 365 and highly recommend it to our customers. Here is what one of them has to say about the benefits of Office 365:

The day to day running of the business has been transformed. When we trialled Office 365, our engineers offered to pay for it personally if we had chosen not to have it!  They liked accessing their diaries, emails, and files from anywhere at any time from not only their work laptops, but iPhones and even their home computers too  – this helped with the smooth running of the business and helped them manage their own time and customers more efficiently.” Sara, Horizon Digital TV Sound & Vision. 

Click here to read more about how Office 365 transformed their business.

If you can see the benefit of accessing your applications, creating, editing and sharing your files on any device anywhere and at any time, then Office 365 is for you.

Call us now on 0118 920 9420 or email us at sales@com-solutions.co.uk to arrange your free consultation on what options are available to you after Server 2003.

Is your phone system holding you back?

If you want all the features and benefits of an advanced telephone system without the expensive price tag, then why not consider a hosted system?

Hosted telephony is a robust and flexible alternative to a traditional phone system.

Whereas a traditional phone system sits in your office, a hosted system is delivered to you as a monthly pay-per-user subscription service via a broadband line.

This means that set-up costs are minimal and whether you have 5 or 5000 staff, it is fully scalable to meet your changing needs.

It gives you the freedom to communicate through a variety of devices whether you are in the office, working from home or on the road. You can make significant savings on call costs and calls between users irrespective of device and location are free.

You also have the peace of mind that as upgrades and new features are introduced, you benefit from them automatically; it’s a truly future-proof solution.

Call us now on 0118 920 9420 or email us at sales@com-solutions.co.uk to discuss how a hosted telephone system can help you take the next step in business communications.

Take advantage of Plantronics cashback offers

Now is the time to upgrade your Plantronics headset.

Plantronics give you the tools that cancel out the noise, keep your hands free, and let you work smarter and more flexibly throughout your day. Click on your chosen headset to take advantage of Plantronics cashback offers available until the end of June.

Call us now on 0118 920 9420 or email us at sales@com-solutions.co.uk for more information.

What do the 0800 number changes mean to you?

DiallingIf your customers use a non-geographic number – one beginning 08, 09 or 118 – to contact you, then new Ofcom regulations will affect your business.

From the 1st July you will need to advertise the cost of calling your non-geographic numbers so that your business conforms to the new rules.

In addition, all Freephone numbers (numbers beginning 0800, 116 or 0808) will become free to call from mobiles as well as land lines.

How will the new charges work?

The cost of calling 084, 087, 09 and 118 numbers will now be made up of two parts:

An access charge. This goes to the caller’s telephone company, charged as pence per minute.

A service charge. This includes any revenue going to the service provider (that is you, the party being called), as well as revenue to the company that provides the telephone number to you.

What do I need to do?

Understand the service charges linked to your current 084, 087, 09 or 118 telephone numbers.

Review your website and marketing material to ensure that the service charges for any 084, 087, 09 and 118 numbers are clearly displayed and communicated to your customers.

Consider other number alternatives. For more information click here.

Speak to us for help and advice.

Call us now on 0118 920 9420 or email us at sales@com-solutions.co.uk to explore what will be best for your business.

Skype for Business – familiar, only better

If you’ve enjoyed the connectivity that Skype brings you at home, consider the benefits that it could bring to your business.

Microsoft has recently launched Skype for Business. It has the look and feel of the Skype we know and love with the security and call quality that businesses expect; all this in a flexible subscription service.

Connect with anyone – With Skype for Business you can instant message, make audio and video calls, hold online meetings of up to 250 people and share screens and documents. You can connect with any Skype user on any device; not just other Skype for Business subscribers.

Use with Microsoft Office – Because Skype for Business and Microsoft Office work together, you can seamlessly use your Office tools with Skype, e.g. you can share and discuss your documents, presentations, and spreadsheets.

Be secure and in control – All communications are protected by strong authentication and encryption and you can manage your team’s accounts and features.

Take it to the next level

To further enhance your business flexibility, add Office 365 that includes the full Office suite to your Skype for Business subscription plan.

As Office 365 is in the cloud, the familiar Office tools like Word, Excel, PowerPoint and Outlook are available through your web browser. This gives you flexibility to connect, create, share and update in real time anywhere, whatever device you’re on.

With low-cost set-up, automatic upgrades, plenty of on-line storage and full scaleability, Office 365 and Skype for Business are the smart choice.

To discover how Office 365 and Skype for Business can benefit your business call us on 0118 920 9420.

Chris Watling Appointed Director

Chris is appointed Director at Communications Solutions UK

We are pleased to announce Chris Watling’s official appointment as a Director of Communications Solutions UK.

Chris joined Communications Solutions UK as a Business Manager in 2010 after completing an economics degree. Since then Chris has been instrumental in developing the business, bringing countless new business opportunities and embracing new technologies to offer our customers.

Over the years his technical ability and product knowledge have allowed him to always provide the right tools for both our customers and Communications Solutions UK. He has also been effectively managing the operational and strategic aspects of the business for some time. The appointment as a Director has therefore been a natural progression for Chris.

Everyone here at Communications Solutions UK would like to thank Chris for his hard work and dedication to the business thus far and we are looking forward to see where Chris takes the business in the future.

Plantronics Annual Conference, Budapest

Chris and Joe Burton at EMEA conference budapest

Chris Watling, catching up on the latest thinking on contextual intelligence and ‘wearable technology’ with Plantronics’ CTO, Joe Burton, at the Plantronics EMEA conference in Budapest last week.

If you would like to find out more about contextual intelligence or wearable technology, call us on 0118 920 9420.

Can your callers hear you over the office chatter?

Com Sol
Have you ever been on the phone and struggled to hear what the agent was saying because of all the background noise?

Being on the phone to a call centre and getting drowned out by all the background noise is an unpleasant experience, especially if you find yourself constantly asking the agent to repeat themselves.

It gives off a poor impression of that company.
Chart

Source: Call Centre Helper website webinar poll
Sample size – 140

What would your customers say about your company?

Do your customers have difficulty hearing your staff? If so, ensure that you invest in noise cancelling headsets.

Noise cancelling technology has been engineered to improve the quality of call transmission by minimizing the ambient background noise that the remote caller hears.

Benefits of using Noise-Cancelling headsets:
• Improves customer experience.
• Reduces repetition for quicker call wrap up.
• Delivers high quality customer service.
• Increases levels of focus and productivity.
• Helps provide healthier noise environment.
• Healthier and happier staff.
• Reduces noise exposure sick days.

HaPPY
Updating your technology with noise-cancelling headsets gives you an immediate ROI by increasing your client care and ensuring that your agents perform at their peak efficiency.

Call us on 0118 920 9420 or email us at sales@com-solutions.co.uk for the best prices or more information.

Our Top 3 Noise Cancelling Headsets

Polaris Soundpro Binaural Headset

Soundpro

Jabra Biz 2300 Binaural Headset

2300-Duo

Plantronics Encore Pro Monaural Headset

EncorePro

All prices exclude VAT.
Discounts are available for multiple purchases.

Benefit from noise cancelling headsets.

Speak with our advisers today.

0118 920 9420