SECTORS

Our client base includes large international and national companies, small and medium businesses, local government, hospitals, education, police and fire services.

Contact Centres

Choosing the correct headset to suit the particular needs and applications of any user, as well as ensuring their acoustic safety, is as important to us as it is to you.

As an accredited supplier of all the major headset brands, our clients receive independent, expert advice and competitive pricing.

Acoustic safety is paramount in a contact centre environment and we are able to offer our contact centre clients complete acoustic protection through the Polaris Soundshield product range.

Soundshield is an award winning barrier device which protects headset wearers from acoustic incidents. Uniquely, the Soundshield product range also provides sound exposure reporting which allows companies to demonstrate their duty of care to staff, compliance with the European Noise at Work Directive and defend against any medical claims for hearing damage. It is the only product in the international marketplace that delivers this performance, and as the sole European distributor for Polaris, we are proud that we can deliver clear, safe calls to headset users in the contact centre industry.

Enterprise Businesses

Though we are a small company, we have been supporting large national and international organisations for many years.

Our ability to deliver specific niche projects to time and to budget, as well as providing ongoing maintenance and support is demonstrated by our longstanding relationships with our corporate clients.

These clients rely on us for our product expertise and our ability to plan and deliver large scale projects such as unified communication deployments on time.

As an accredited supplier, our longstanding relationships with the major headset manufacturers gives us access to global account managers to source products at competitive prices across national and international boundaries.

Government & Public Sector

Always with an emphasis on best value and customer service, we provide IT and telephony equipment to both central and local Government departments

Choosing the appropriate equipment within budget is important. Our long established partnerships with the major headset manufacturers help us to provide our local government clients with the right blend of competitively priced products from across the industry. Offering impartial advice and working with end users to assess and evaluate individual needs through user profiling is crucial in achieving the best and most appropriate headset solutions for our customers. Our services include noise exposure measurement and assessment to ensure compliance to European Safety standards. In addition, providing support to these establishments to ensure equipment compatibility, to resolve connectivity issues and where appropriate to offer advice on migration strategies to transition to Unified Communications is fundamental to us to guarantee positive long-term relationships with our clients.

Emergency services

Clear voice quality, product reliability and acoustic protection for users are vital in the emergency services. Command and Control centres have particular communications requirements. We are experienced in working within an ICCS environment where radio and telephone systems need to work together seamlessly while safeguarding call handlers from acoustic shock, sirens, alarms and malicious calls.

In these critical environments where acoustic safety is paramount, we offer our customers complete acoustic protection through the Polaris Soundshield and Soundpro product range.

Soundshield is an award winning barrier device which protects headset wearers from acoustic incidents. Uniquely, the Soundshield product range also provides sound exposure reporting which allows companies to demonstrate their duty of care to staff, compliance with the European Noise at Work Directive and defend against any medical claims for hearing damage. It is the only product in the international marketplace that delivers this performance, and as the sole European distributor for Polaris, we are proud that we can deliver clear, safe calls to headset users in the emergency services.

 

EDUCATION

As an approved framework supplier, we work with UK universities and colleges providing headsets and associated telephony services.

Let us help you to choose the right tools to meet your increasingly diverse communications challenges.

Call us on 0118 920 9420 for a competitive quotation or to arrange a demonstration. Alternatively, see our profile on uniBuy for the Telecoms Equipment Framework 3097.
Using or considering Unified Communications?
Many universities and colleges already use or are considering adopting Unified Communications (UC) – a business ecosystem that brings together your real-time communications such as instant messaging, presence information, voice and video conferencing with non-real-time communication such as voicemail, email and SMS.

Choosing the right headset to support your UC is vital. Through user profiling we can help you choose a headset that delivers the sound quality, comfort and ease of use that your job requires. Don’t compromise your communications with the wrong headset.

Healthcare

Always with an emphasis on best value, hospitals and medical centres turn to us specifically for headset solutions.

One popular application in this sector is the provision of headsets for doctor-patient consultations where telephone interpretation services are required. Using a headset allows a doctor to be hands-free to conduct a patient examination whilst using interpretation services via the phone. This application saves money as interpretation services are not required to be on-site and more importantly, it helps to preserve the privacy and anonymity of patients. These services are widely used in physio and gynaecology departments, sexual health clinics and increasingly in Accident and Emergency departments.

SMB's

As a smaller business ourselves, we appreciate the importance of offering a service that is relevant to our clients’ real business needs and provides value for money.

We work with our clients to achieve appropriate, cost-effective solutions that will provide the flexibility, agility and professionalism they need.

Assessing working practices, staff needs and budget constraints are always a priority. Our clients also benefit from the continuity of having a single point of contact to work with them throughout their project.

We work with our clients to provide the connectivity, high-quality voice communications and latest collaboration tools that make a positive difference to their business.

Whatever platform our clients choose whether it be Skype for Business, Cisco Jabber or Microsoft 365, our clients always tell us that they realise true productivity gains, cost savings and improvements in staff productivity.